Return and exchange

Return and exchange of goods of proper quality ordered on the site, is made through the procedure "Return and Exchange of Goods".

Conditions of exchange and return of goods purchased in online store are regulated by the Russian Federation Government Decree № 612 of 27.09.2007 "On Approval of the rules of selling goods by distance method" in accordance with the Russian Federation Law "On Protection of Consumer Rights".

Our company strongly recommends to consult the choice of parameters of purchased goods, paying special attention to such parameters as the size and fullness of the shoes. We also recommend studying the section "How to choose the size of shoes" in order to prevent the return, the cause of which may be an incorrect determination of size and/or fullness. We advise you to consult us by chatting on the web site, or to add the information about the measurement of your foot when placing the order.

We pay your attention that the goods with individual characteristics (i.e. custom-made goods with non-standard parameters) which are in good quality, are not subject to exchange and return according to the Article 26.1 of the Consumer Protection Act (CPA).

Shoes with individual characteristics:

  • size smaller or larger than the average segment (women's shoes 220-255 p-r, men's shoes 225-275 p-r);
  • choice of narrow or wide fullness;
  • disproportionate choice of heel in relation to size;
  • Any personalized (named) goods.

You may return the item and request a refund within 14 days of receipt of order (the only exceptions are items created to order based on individual measurements and parameters, with which the product can be used exclusively by the customer, as well as personalized goods). If you want to replace the item for another, you will need to place a new order on the site. We will refund the value of the product you purchased, minus the shipping cost*. The item must be returned in the exact condition in which you received it (with all accessories, whether or not it is packed in the original packaging). We can issue a return only when we will receive your parcel in our office in the city of Sevastopol, ul. Koli Pischenko, 24A, index: 299023. You are responsible for the safety of the goods until their return to the warehouse. Please ensure that the goods are properly packaged to prevent damage during shipment.

* Delivery by mail of Russia is FREE OF CHARGE (when ordering from 100$) if the goods suited you, in the case of the return of the goods a transport fee of 20$ for shipping is charged.

** Please note that Russian Post when sending a parcel back (in case the recipient did not come) sends at the rates and deducts this amount from the sender. Therefore, resending the item will cost 40$.

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